FiveStar Encourages Donations to Western NC Hurricane Helene Relief Efforts – DONATE HERE
FiveStar Encourages Donations to Western NC Hurricane Helene Relief Efforts – DONATE HERE
Welcome! Whether you’re planning your first custom award or you’ve worked with us for years, this FAQ covers what it’s like to create something special with FiveStar Awards & Engraving.
Most standard awards and engraving orders ship within 7–10 business days after artwork approval. Rush options are available—just let us know your deadline, and we’ll treat it like our own.
Yes! We proudly ship nationwide. Local clients can also pick up their orders from our Cary, NC showroom.
We typically use UPS Ground for standard deliveries, but expedited shipping is available upon request. Bulk orders can be delivered directly to your event location. We also frequently handle drop shipments for our clients direct to the recipients.
Absolutely. Once your order ships, we’ll send tracking information so you can follow it all the way to your door.
We understand deadlines. Give us a call, and we’ll do everything we can to make your timeline work. It all depends on orders that are in production and may incur additional priority charges, but your needs are priority to us.
We don’t do cookie-cutter. From laser engraving to UV printing, sandblasting and embroidery, everything we create is made in-house to match your brand, purpose, and budget. If you can dream it, we can make it.
We specialize in laser and fiber engraving, UV printing, sandblasting, embroidery, and full-color customization on everything from crystal awards to tumblers, cutting boards, signage, and even firearms (FFL licensed).
Absolutely! We’ll walk you through the entire process—from concept to creation. You’ll have access to our design team, material samples, and creative input to bring your vision to life.
Yes! We engrave nametags, plates, coins, and even parts. No project is too small when it’s about your brand’s quality and consistency.
All the time! (Check out our Model T-shaped award or engraved firearms.) We love projects that challenge our creativity—no idea is too “out there.”
Yes! If you’re looking to go beyond the basics, you’re in the right place. We specialize in custom shapes, materials, and designs that reflect your company’s personality and values.
Please do! We always recommend stopping by our Cary, NC showroom to see, touch, and feel the quality of our work. You’ll get inspired and find ideas that photos can’t capture.
Yes. We regularly partner with companies for corporate awards, employee recognition programs, and holiday gifting. We can even handle sorting and packaging for multiple recipients.
We’re proud to be an Official Licensee of Rotary International, creating everything from custom pins to banners and club awards. We also work with associations and nonprofits nationwide.
Definitely. Bring in your current award or photo, and we’ll match materials, colors, and engraving styles—or help you refresh the design for a modern look.
We engrave serial numbers, barcodes, part numbers, QR codes, and safety plates for manufacturers, medical companies, and engineers. Electrical plates are a specialty. Durable, precise, and permanent.
Yes! Our fiber and mechanical engraving systems are ideal for aluminum, steel, and other metals—used for product IDs, logos, or branding.
We produce metal and plastic signage for warehouses, equipment, and buildings. Mounting options include adhesive, magnetic, or drilled holes.
Yes. FiveStar holds a Federal Firearms License (FFL), allowing us to legally engrave and personalize firearms for individuals or manufacturers.
We regularly work with clients in medical, pharmaceutical, hospitality, manufacturing, aerospace, and automotive industries—as well as artists, designers, associations, and entrepreneurs.
Simply call, email, or stop by our Cary showroom. We’ll discuss your goals, timeline, and budget, then help you choose the best materials and techniques.
We prefer vector files (.ai, .eps, .pdf), but we can work with most formats and help clean up your logo if needed.
Always! We send digital proofs for approval so you know exactly what you’re getting before we begin. The exception to this rule is for small plates or existing repeat orders where a layout is established. But we always send you an acknowledgment to proof the text prior.
Yes, a 50% deposit is typically required to start custom work, with the balance due upon pickup or shipment. If we are ordering pieces specifically for your order, we prefer to receive payment up front.
Because we treat your project like our own. Our work combines craftsmanship, creativity, and cutting-edge technology—and we’ll go the extra mile to make sure it’s done right, every time. We have been doing this for almost 27 years now and have the testimonials and customers to support this. We thrive on building relationships with our customers.
